Login to the In-a-Flash system using your current username and password. Once logged in, click the "Settings" menu at the top of the screen. Select "Change Password" and enter your new password on the screen that follows.

Dial In-a-Flash support at 888-699-1827 extension 2 from 8am-5pm Eastern Time, or email helpdesk@enterpriseinaflash.com. A representative will re-set your information for you.

First, stop any anti-virus, firewalls, or anti-spyware software on your PC, if possible. Then try again.

If it still doesn't work, check the firewall, if there is one: port 443 must be open for two-way traffic, and ssl/https packet inspection on that port should be disabled. If the port is closed, or subject to packet inspection, your connection many not work - you should contact your network/firewall administrator.

If you've checked these things, and you still get an "invalid token" error, please contact the In-a-Flash helpdesk at 888-699-1827 extension 2 from 8am-5pm Eastern Time, or email helpdesk@enterpriseinaflash.com. A representative will assist you.

If you still have your receipt notice, you can doubleclick on the filename and download the document directly. Doubleclicking on folders may not work, depending on the circumstances - we are working to enable this function 100% of the time.

You can always access any files or folders you have received from the File Browser. Click the "Tools" menu at the top of the screen, and select "File Browser". Within the File Browser window, click on the Received Files folder under the Server heading in the left column. Click on the name of the sender, and locate the file or folder in the right column.

Just doubleclick or right-click the person's name on your Presence List, and select the function you wish to engage.

Windows Remote Desktop relies on the Web version of Microsoft's RDP Viewer. This ActiveX control requires Internet Explorer. It doesn't work in any other browser, unfortunately.

If Internet Explorer is not the Default Web Browser on the PC you're on, you’ll need to set it to be the default browser and then try again.

You can do this by launching Internet Explorer, clicking on the Tools menu, clicking on the Internet Options menu item, clicking on the Programs tab, and clicking the box next to the “Internet Explorer should check to see if it is the default browser” option. Click OK. Exit Internet Explorer. Launch Internet Explorer again, and click the Yes button when prompted to make Internet Explorer the default browser.

First, check that the target PC – in this case, your PC at work – is turned on, connected to the Internet, and showing in your Resource List in bold black lettering.

Then, be sure the target PC is set up to accept Remote Desktop connections. As described in the Resource Agent Installation guide, the “Allow users to connect remotely to this computer” box must be checked in the Remote tab of the System Properties dialog, accessed from the Control Panel.

Your user account on the target PC must also have a password set for it (in Control Panel, click the User Accounts icon and set a password) or have disabled the password requirement for remote logins (in Control Panel, click the Administrative Tools icon, then the Local Security Policy icon, then the Local Policies item, then the Security Options item, then Disable the option for Accounts: Limit local account use of blank passwords to console login only).

It appears that this behavior occurs on some Windows PCs with anti-spyware or anti-virus software running during Resource Agent installation, or when Microsoft Defender is running in some cases. You can start the agent manually by locating the rrs.exe file on your hard drive. It's located in the installation folder you selected when installing the agent - probably C:\PRA or something like that. Once you find that file, doubleclick it, and the agent will start.

First, be sure that you are logged into your system with local administrator rights. This is particularly important for Windows users - network or domain administrator is not good enough, you must be the local administrator in order to configure the agent for autonomous operation. Next, be sure to disable all anti-virus, anti-spyware, and personal firewall programs running on your PC - these will likely interfere with the installation. If it still isn't working after doing all this, dial In-a-Flash support at 888-699-1827 extension 2 from 8am-5pm Eastern Time, or email helpdesk@enterpriseinaflash.com. A representative will be happy to assist you.

Installation on a Mac or Linux platform can be complex. For assistance, dial In-a-Flash support at 888-699-1827 extension 2 from 8am-5pm Eastern Time, or email helpdesk@enterpriseinaflash.com. A representative will be happy to work with you.